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Privacy Policy
1. Introduction
At Maeve, we take your privacy seriously. This Privacy Policy outlines how we collect, process, and protect your personal data when you use our website, platform, and services.
If you have questions you can ALWAYS contact us via support@ask-maeve.com.
Maeve BV is registered in the Crossroads Bank for Enterprises under the number 1023.623.974 and has its registered office at Damstraat 24, 9030 Mariakerke.
1.1. Who We Are
Maeve, acts as the Data Controller when processing your personal data in the following situations: When you visit our website and interact with cookies or tracking technologies.
When you create an account and use our Platform. When you communicate with us or received marketing.
When you engage with us on social media.When you represent a supplier, vendor, or other third party. You will find details about how we process your data in each of these scenarios below.
2. What Data We Collect and Why
2.1. When You Visit Our Website
We collect data through cookies and similar tracking technologies, including browsing behavior, device type, and IP address.
- Purpose: To provide a secure, stable, and user-friendly experience.To analyze visitor statistics.To enable targeted marketing.
- Legal basis necessary cookies: Legitimate interest (Article 6(1)(f) GDPR)
- Other cookies: Consent (Article 6(1)(a) GDPR)
- Data Sharing If you allow marketing cookies, we share data with:
- Facebook Ireland limited (Privacy Policy)
- Google LLC (Privacy Policy)
2.2. When You Create an Account
We collect: Name, email, password, and contact details. Payment details (processed by third-party providers). Other data we need for personalised learning experience (University, ambition level, courses).Engagement data within our Platform.
- Legal Basis: Contract performance (Article 6(1)(b) GDPR). Legitimate interest in analyzing engagement (Article 6(1)(f) GDPR).
- Retention Period: We store this data for 5 years after the financial year in which you unsubscribe.
2.3. When You Upload Content to the Platform
We process uploaded learning materials and share them with OpenAI for functionality purposes. OpenAI does not store your data or use it for AI training.
Retention Period 5 years after you unsubscribe.
2.4. When You Use the AI-Chat Function
We store chat logs to improve user experience and platform performance. OpenAI/ Google Deepmind / Anthropic/ xAI/ Deepseek / Mistral processes chat inputs but does not retain them.
2.5. When You Communicate With Us
We process personal data such as your contact details and any information you provide.
- Legal Basis Legitimate interest (Article 6(1)(f) GDPR).
- Retention Period 5 years after your last inquiry.
2.6. When You Receive Direct Marketing
We process your name, email, and preferences.
- Legal Basis Consent ( Belgian Marketing Practices Act).
- Retention Period 2 years after the last marketing interaction.
2.7. When You Engage on Social Media
We process publicly available interactions (likes, comments, shares) on our social media pages.
- Legal Basis Legitimate interest (Article 6(1)(f) GDPR).
- Retention Period 5 years from data collection.
3. How We Protect Your Data
We apply strict security measures, including:•Data encryption.•Secure backups.•Logging of access to personal data.•Regular privacy assessments.
4. Third-Party Processors
We use external service providers for hosting, analytics, and payments, including:
- Stripe
- Microsoft
- Mailchimp
- Amazon
- Logrocket
- OpenAI
- GitHub
- Slack
- Auth0
- Webflow
- Hubspot
- Supbase
- Vercel
4.1. International Data Transfers
Some data may be transferred outside the EU/EEA based on: Standard Contractual Clauses (SCCs)Adequacy Decisions (Article 45 GDPR).
5. Your RightUnder GDPR, you have the right to:
- Access your personal data.
- Rectify incorrect information.
- Erase data under certain conditions.
- Restrict processing.
- Object to processing.
- Request data portability.
- Withdraw consent at any time.
- Lodge a complaint with a supervisory authority.
6. Contact & Complaints
For any questions about how we handle your data, contact us at:
E-mail: viktor@ask-maeve.com
If you wish to file a complaint, you may contact
- www.gegevensbeschermingsautoriteit.be
- Drukpersstraat 35, 1000 Brussel;
- +32 (0)2 274 48 00
- contact@apd-gba.be.