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Terms and conditions

• are 18 years or older, or younger than 18 years old and have parental consent

• have the power to enter into a binding agreement with Maeve, and are not barred from doing so under any applicable law,

• are a resident of a country in which the Maeve Service is available, and

• use the Maeve Service for private non-commercial use. By accepting the Maeve Terms and/or accessing or using the Maeve Service, you acknowledge that you have entered into an agreement with Maeve and represent and warrant that you meet the above requirements.Our terms of use and all other related documents are written in English. By entering into an agreement with Maeve, you accept and agree to the use of English in these matters.‍

• 1.1. Maeve, We as a company. Maeve BV is registered in the Crossroads Bank for Enterprises under the number 1023.623.974 and has its registered office at Damstraat 24, 9030 Mariakerke.

• 1.2. You / Customer / User
• 1.2.1. Paying customer Refers to any Customer having an active Order Confirmation.
• 1.2.2. Free customer A Customer without a valid Subscription.

• 1.3. Agreement Refers to the agreement between Maeve and you as a consumer including these T&Cs and any relevant Associated Documents.

• 1.4. Parties Both of us – we, Maeve, and you, the Customer.

• 1.5. Effective date Refers to the moment when the Agreement becomes valid between the Parties

• 1.6. Subscription A Service provided to the Paid Customer on a recurring basis under Order Confirmation.

• 1.7. Platform The online learning support system provided by Maeve. Referred to as “The Platform” or “The Service.”

• 1.8. Associated documents Documents referred to in this Agreement or that are published at ask-maeve

• 1.9. Term Any period of time specified in an Order Confirmation where a Paying or Free Customer has access to the Platform.

• 1.10. Maeve Account Password-protected user account created on ask-maeve‍‍

• 2.1. Your Maeve account‍ In order to use the Maeve Platform, You will have to create a password-protected account (“Maeve Account”). You represent and warrant that all information You provide to Maeve is accurate and correct and that You will keep the information up to date. You agree not to share Your Maeve Account or password and that You are solely responsible for all activity that occurs on Your Maeve Account (including any unauthorized use). If you purposefully share your Account password with others, Maeve reserves the right to terminate your Subscription with immediate effect without reimbursement for the remaining Term. If You believe there has been any unauthorized access or use of Your Maeve Account, You must notify Maeve immediately and change Your password as soon as possible. Maeve will not be responsible for any activities on Your Maeve Account unless it has been caused by Maeve’s negligence.‍‍

• 2.2. Membership and payment
• 2.2.1. Acceptance
The Agreement becomes valid when You complete the sign-up form on the Platform including payment.
Unless otherwise specified in the Order Confirmation, all prices displayed on the Platform are expressed in EUR and are inclusive of Value-Added Tax (VAT) and any other mandatory taxes applicable to consumers. No additional VAT will be added at checkout.
Payment for the Services is due upon completion of the sign-up form on the Platform, after which the fees are payable in advance for each future Term during the duration of the Agreement. The Payment is handled via the third-party service provider Stripe. Read more about Stripe’s terms and conditions (https://stripe.com/en-be/legal/consumer).‍
• 2.2.3. Activation (delivery) Immediately after the Agreement becomes valid, you will gain access to the Platform with your Maeve Account.‍‍
• 2.2.4. Withdrawal
The Services are non-cancellable during the Term, and all fees are non-refundable unless otherwise specified in the Order Confirmation.
In accordance with applicable consumer protection legislation, where a statutory right of withdrawal applies, the Customer expressly acknowledges that access to the digital content and services begins immediately after activation and that the right of withdrawal may be waived once performance has begun.

• 2.3. Duration, renewal, and termination‍
The Agreement remains valid for the Initial Term (and any subsequent Term), except if terminated in accordance with this section.
At the end of a Term, the Order Confirmation including Associated Documents and these Terms & Conditions renew automatically with the then-current, standard non-discounted price for an additional Term of the same duration.
Maeve has the right to adjust the prices, features, or options included in the Paid Customer Services, provided that the changes shall not take effect until the next Term. Maeve informs the Paid Customer of any changes no later than 30 days prior to the end of the current Term.
Your subscription to Maeve will continue until terminated by You or Maeve.
You may terminate your Subscription by emailing Maeve at support@maeve.tech or by deleting Your account in Your account settings.
To prevent automatic renewal, termination must be completed before the end of the current Term. If termination occurs during a Term, access to the Platform will remain active until the end of that Term, and no partial refunds will be granted.
 

• 2.4. Using the Platform‍ The Customer confirms that they use products and services offered by Maeve solely for their own personal learning. Maeve does not provide its solutions to businesses or institutions. The Customer must not share, reverse engineer, or misuse the Platform in any way.‍‍
The Customer is solely responsible for any content uploaded, shared, or generated through the Platform and warrants that such content does not infringe third-party rights, including but not limited to copyright, trademark, privacy, or personality rights.

• 2.5. Performance guarantee‍ Maeve does not offer any guarantee that the Customer's learning will benefit from using the Platform. Maeve cannot be held responsible for exam results.‍‍ Maeve provides access to the Platform on a best-effort basis. While Maeve aims to ensure reasonable uptime and service availability, it does not guarantee uninterrupted or error-free access. Temporary interruptions may occur due to maintenance, updates, technical issues, or factors beyond Maeve’s reasonable control.

• 2.6 Trial Maeve may offer trial access to its membership for a limited period, either free of charge or at a discounted rate (a “Trial”). The eligibility for any Trial is determined solely by Maeve, which reserves the right to modify or withdraw a Trial at any time without prior notice and without liability, to the fullest extent permitted by law.In certain cases, starting a Trial may require you to provide payment details. By doing so, you acknowledge that unless stated otherwise in the Trial’s terms, Maeve may automatically initiate billing for a membership subscription once the Trial period ends. This charge will recur on a monthly, yearly, or other applicable basis. To avoid being charged, you must cancel your subscription in your account settings before the Trial expires.‍‍

• 2.7. Limited Liability
Maeve shall not be liable for the Platform regardless of the form of any claim or action (whether in contract, negligence, strict liability, or otherwise) for:
A. Loss or corruption of data or recovery of data
B. Security breach resulting from a failure of a third-party internet provider
C. Any matter beyond Maeve’s reasonable control
D. Exam results or any other type of evaluation made of the Customer
E. Any copyright infringement, unlawful content, or misuse of the Platform by the Customer
F. Indirect or consequential damages, including loss of opportunity, reputation, or expected savings
To the maximum extent permitted by applicable law, Maeve’s total liability shall in any event be limited to the amount paid by the Customer during the Term in which the event giving rise to the claim occurred.

• 2.8. Confidentiality and Data Protection Maeve shall treat Customer data as confidential and shall not disclose such data to third parties, except where necessary for the performance of the Services or where required by law. Where personal data is processed, Maeve acts in accordance with its Privacy Policy and applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”). The Privacy Policy, available on the Platform, forms an integral part of this Agreement.

• 3.1. Governing Law  Subject to the laws of Belgium (EU)‍‍

• 3.2. Dispute Resolution  If there's a dispute, it will be finally settled by: City Court of Ghent, Belgium.This Agreement is the entire agreement between the Parties. It replaces all the agreements, promises, and things said or written by the Parties about the same topic.